Chatbots
Answers at the moment the question is asked.
Most enquiries are not complicated. Opening hours, availability, prices, delivery times, how to return something — the same questions, arriving at all hours.
A well-built assistant answers those from your own content, in your tone, and hands over to a person the moment it stops being routine. Handled badly, a bot annoys people; the difference is knowing where its limits are and being honest about them.
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What you get
No queue for simple questions
Routine enquiries are answered immediately, at three in the morning as readily as at midday.
Grounded in your content
The assistant answers from your documents and pages, not from general internet knowledge — so it does not invent a policy you never had.
A clean handover
When the question exceeds what it should answer, the conversation moves to a person with the full history attached.
How we work
- 1
Read the real conversations
We go through what customers actually asked over recent months. The list is almost always shorter and more repetitive than expected.
- 2
Assemble the knowledge base
Your pages, PDFs and internal answers become the source the assistant draws on, so replies stay tied to what you have actually written.
- 3
Define where it stops
Complaints, contracts, anything with legal or financial weight — we set these to hand over rather than answer.
- 4
Watch and correct
After launch we read the transcripts together and fix the answers that missed, which is the part most projects skip.
Typical use cases
- Answering recurring questions on the website around the clock
- Qualifying enquiries before they reach the sales team
- Guiding customers to the right product or service
- Taking bookings and appointment requests in conversation
- Supporting staff with internal processes and documents
Tools we work with
- Claude
- OpenAI
- WhatsApp Business
- Web widgets
- RAG
Does this fit your situation?
Tell us what you are trying to solve. We will look at it honestly and say what is realistic — including when the answer is that you do not need us.
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